Delivery Policy

PAYMENT

We accept the following credit/debit cards and payment via Paypal:

payment-logos

All prices displayed are inclusive of VAT.

PLACING YOUR ORDER

    • ‘Add to basket’ any purchase you would like to make.
    • When you are ready to check out, click on the ‘Basket’ link on the top right hand corner of your screen.
    • Select your preferred method of delivery from the delivery drop down menu.
    • Once you are happy with your selection, click the ‘Purchase now’ button.
    • You then need to enter your billing information and delivery address.
    • You will then need to enter your payment details.
    • Once you have entered your payment details, select the ‘purchase now’ button and wait for a screen confirmation of that your order has been received.
    • You will also be sent an Order Confirmation email verifying the details of your order shortly after.
    • An Order Dispatch email will be sent later confirming receipt of your payment and dispatch of your purchase.

CHANGING OR CANCELLING AN ORDER

    • Once an order is placed and dispatched, it is not possible to make changes or cancel your order online.
    • You may email us at contact@nooziecomfort.com, stating your order number and we will try to help you as far as possible. If your order has not yet been dispatched, we will change it. However, if your order has already been dispatched, then you will need to follow our cancellation or returns procedure.

DELIVERY

      • During the check out process, you will select a delivery option for your order.
      • Once your payment has been received, and your order has been dispatched, you will receive an Order Dispatch email from us.
      • Orders placed after 1pm on Friday will be processed on Monday.
      • We aim to ship all orders within 24 hours of the payment being received. This excludes all public holidays and Bank holidays.
DELIVERY OPTIONS ESTIMATED DELIVERY TIME PRICE
Standard Delivery 3-5 working days £4.95
Next Day Delivery 1 working day
Order must be placed by 1pm to receive the following working day.
Orders placed at the weekend will be processed on Monday for delivery on Tuesday.
£8.95
Premium Delivery 3-5 days
Includes deliveries of 3+ items to Scottish Highlands, Islands, Isles and Northern Ireland.
£15.95

FREE DELIVERIES ON ALL ORDERS OVER £65

Please note:

      • Free Delivery offer does not apply to the Scottish Highlands, Channel Islands, Isles and Northern Ireland.
      • Delivery timescales quoted are estimates only.
      • We do not accept any liability whatsoever for delayed delivery caused by any third party.
      • All packaged must be signed for.
      • There will be no deliveries on UK Bank holidays. Orders will be dispatched the following working day.
      • If you have a problem with a delivery, please first contact the courier who will be able to help you. If you require further assistance, please contact us.

SCOTTISH HIGHLANDS, ISLANDS, ISLES AND NORTHERN IRELAND

      • Free Delivery offer does not apply to the Scottish Highlands, Islands, Isles and Northern Ireland.
      • For orders of up to 2 items to these areas, please select the Standard Delivery option.
      • For orders of 3+ items to these areas, please select the Premium Delivery option.
      • For orders of more than 1 item to the Channel islands, please contact us at contact@nooziecomfort.com.

INTERNATIONAL DELIVERIES

      • At present, we only deliver within the UK.
      • If you wish to have goods sent outside of the UK or to the Channel Islands, please email us at contact@nooziecomfort.com and we will see if we can arrange this.

MISSING ORDERS

      • If you have not received your package within 7 days of the estimated delivery date, please contact us at contact@nooziecomfort.com, quoting your order number.
      • We will investigate the missing package and arrange a replacement or refund as soon as possible.

DAMAGED GOODS OR INCORRECT DELIVERY

    • If your order arrives and the items are incorrect or the goods arrive damaged or defective, please follow our Returns Policy.
    • In these circumstances, you will not be charged for returns and will be offered a full refund.